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Frequently Asked Questions

So, what are you doing, exactly?

We design amazing trips! Which means that we create unique itineraries, everywhere in the world, tailor made according to your own personal specifications. We have a great deal of experience both as travellers and as organisers, so we are pretty confident of producing that perfect custom trip for you and your friends. After drafting the itinerary, we then ask from our local partners (tour operators or travel agencies) to set up the details and pricing, and we present you with the results.

How do I book a trip?

First, select your destination, or browse our trip pages to get more ideas. Then, decide upon the details, such as how many days you want to travel, where you want to stay, what you want to see and experience, according to your own specific interests and needs. Finally, contact us to share your ideas, and we will build a unique awesome itinerary, just for you and your friends.

If you prefer, you may join one of the other small group trips already announced, to cut down the costs by co-travelling, or book some travel services on your own through our e-shop.

Can’t I go directly to a travel agency instead?

You may certainly do so! But rarely, according to our experience, will a travel agency deal thoroughly with an individual customised trip for any less than 10 people (the “small groups” market segment), simply because it’s not profitable enough for them. When they do, they either force you to join a larger group, or their price is prohibitively high, and since agencies mostly deal with high-end travelling options, they also tend to disregard budget-conscious travellers that prefer a modest 3* hotel, a guesthouse, or some local means of transport.

We, as travel consultants and above all travellers ourselves, will provide you with a personal customer service that is so often missing nowadays, plus we know a myriad tips for cutting down unnecessary costs to save you money for more travels!

Are you a travel agency, tour operator or official tourist guides?

No, we’re neither travel agents nor tour operators, we’re travel consultants. Which means that we don’t actually create or sell you our own products, we just put together what other companies are offering and we provide you with a new, unique mix.

We can accompany you on your travels as escort guides, if you need our help at the destination, but we are not official tourist guides, only savvy and experienced travellers. 🙂

How come your prices are so low?

By keeping an online only model we operate at a fraction of the cost that an office with physical locations has. All our material is in electronic form and all of our associates are working from the comfort of their own homes. In addition to that, we contact directly local agencies and people in our destinations, without any middlemen whenever possible, so we can offer the same level of services but at a far lower cost. We also have access to unique tools and tips of the tourist trade, that we choose to use to lower our prices instead of boosting our profits.

Are there any hidden costs I should worry about?

No, there are not! We provide you with a detailed invoice for each service we select for you, and simply add on top of that our 5% fee for the original research. If we manage to create a particularly awesome low cost trip, we may charge the minimum of 5€ per person per itinerary day instead. And all this regardless of the number of people in your travelling party!

However, if any extra costs occur during payment, like card or transfer fees, these also burden you as a customer, and you may be charged an additional handling fee for particular demanding trips, to counterbalance for the extra time our team dedicates to the creation of your itinerary.

On the other hand, we are always striving to get an even better deal for you through our local contacts, so don’t be surprised if the final price you’ll be asked to pay is even lower than the one indicated on our programmes!

Where are your offices?

Duh, didn’t you read the answers to the previous questions? We have no offices!

But since you insist, our associates are based all over Europe and even beyond, and we try to retain good relationships with all people we work with in our destinations around the world, so we pride ourselves to be a truly global community. The project is based in Athens, Greece, where most of our local events are also taking place.

What is the difference between a travel agency and a travel club?

The main focus of a travel agency is to make profit. The main focus of a travel club is to make trips. For us, it is the traveller community that matters the most, and all of our activities are built around it. For trip creation we are as likely to use our own designed combos, or the services of any other organisation, agency or operator, domestic or international.

Why do you care more about the travellers than your own profits?

We are above all travellers ourselves, so we’re pretty sensitive about these things, especially quality and value for money, as we’ve been duped before. We are our own best customers!

Can I travel on a different itinerary/season/length than the one you propose?

All our trips are customisable to suit your own specific needs, so yes, you can do pretty much whatever you want. The itinerary we propose is usually set during the optimal (unfortunately usually also high) season for each destination, and ensures that you will witness all the important sights and experiences that each place has to offer, in the most convenient way possible.

How do I pay? Which methods of payment do you support?

All methods of payment are online, to ensure traceability and easiness of use. Right now, we accept PayPal and direct bank transfer, with a provision to include all major credit cards in the near future. We issue the final invoice right after your final payment, which include our own fees plus the invoices of the local operators.

The research costs (our fees) are always prepaid and non-refundable. Third party payments (to hotels, flights tickets, etc) follow their own respective policy, and we encourage our travellers to pay them directly on their own, through our self-booking page or travel partners

I have additional questions I need to ask you!

Please feel free to contact us through email, Skype, or the social media. We’re here to talk!

Travel Club Rules

The traveller must have self-management.

  • There are no group leaders.
  • Each and every one is sole responsible for himself.
  • The rest of the group and the trip does not stop nor wait for anyone.
  • The programme is strictly observed and with absolute precision.
  • There is no exclusive personal treatment, such as for nutrition or health issues.
  • Travellers participate in all trips, events, and activities at their own risk.

The traveller must have sufficient knowledge of English and modern technology.

  • All tours are conducted in English and without translation.
  • Each traveller should be able for basic self-communication on the destination.
  • The programme and all communication is made exclusively in electronic form.
  • Each traveller should be familiar with electronic maps and basic travel applications.

The traveller must be travel conscious.

  • We behave restrainedly, and never in an offensive or inappropriate manner.
  • We respect the places and people we visit, and act according to the local customs.
  • Everyone is mindful of the environment and picks up his own trash.
  • We aim for the minimum impact to our destinations.
  • We respect the diversity and personality of our fellow travellers.

The traveller must be in good enough physical condition.

  • Although there are no age restrictions, there are endurance limits.
  • Each traveller should be sufficiently prepared for all included activities.
  • The tours are long and often require walking over considerable distances.
  • The programme is dense and the activities may often be strenuous.

The traveller must be well organised.

  • Most trips are designed and organised approximately 3-6 months prior to departure.
  • Booking is made 2 months and final payment 1 month prior to departure.
  • The traveller must be well informed about the particularities of each destination.
  • Each traveller must have all necessary equipment for the trip and the included activities.
  • We adapt to the trip, not the trip to us.

Terms & Conditions / Privacy Policy

Regarding travel services, events and activities

  • By choosing to travel with our help, or participate in our events and activities, you automatically accept our terms and conditions. You are also kindly requested to comply with the directives of the local guides, and respect the special customs and norms of each destination.
  • Indie Horizons is not a travel agency or tour operator, but a Travel Club designing itineraries for independent travellers. All trips, events, and activities are organised with the assistance of local agencies and operators as necessary.
  • Indie Horizons is limited to travel consulting, providing information and suggestions about accommodation, transportation, sightseeing and possible activities on the destination, with or without the help of local agencies and operators.
  • Travellers are by no means obliged to follow our suggestions, and if they do so they act by their own accord. Indie Horizons does not bear any liability for incidents happening in the destination, or during our events and activities, regardless of these taking place while following our suggestions or using the services of our recommended local partners.
  • Travellers participate in trips, events and activities at their own risk, and should be prepared and in good enough shape for the included activities. The itinerary may get altered or even cancelled by the organisers or tour guides, depending on the local conditions.
  • Although we have strictly selected our local partners among the best available, Indie Horizons does not have or accept any liability regarding their conducted services.
  • All information provided by Indie Horizons we try to be as accurate as possible at the time it is given, although unwittingly mistakes might occur. The use of common sense, official or local advice, and the reality of the destination should always take precedence over our research and suggestions.
  • Indie Horizons will always try to inform the traveller as best as possible about the conditions and requirements needed for each trip. However, the traveller is the sole responsible for the suitable and timely preparation for the trip, including passport, visa, medical or other special requirements.
  • To cover against all odds, we strongly suggest our travellers to complement their booking with travel insurance from an international company, which can also be done through our website.
  • If travelling with a tour leader/escort guide, bear in mind that this person is there to provide you with personal assistance and information regarding the destination, to the best of his/hers ability. However, he/she may not be a qualified tour guide and is not to be held liable for your own personal belongings or well being.
  • Indie Horizons reserves the right to refuse its services in certain cases, such as to minors, to people disregarding its travel policies or the policies of its local partners, or on legal and medical grounds.
  • For any cancellation, whether from the traveller’s part, the local partner, or due to extraordinary events such as strikes, natural hazards, local unrest or armed conflict, refund can only be made in accordance to the policy of the local partner or the international insurance provided. Rest assured that we, as Indie Horizons, are committed on trying to get the best possible deal for our travellers.

Regarding our website and social media

  • By using our website, you are agreeing to our terms and conditions.
  • All uploaded media (visual, audio, text or information) on display here are property of Indie Horizons or their corresponding creator, and are protected by international copyright laws.

Privacy Policy / GDPR Compliance

  • We are a simple community of travellers, and we prefer things to be simple, not legal mumbo jumbo. We are doing our best to comply with any legal requirements, and to protect our travellers’ information.
  • As far as we know, our website uses only the necessary cookies for the website to run. We are also using Google Analytics to track visitors to our website, which helps us understand what our visitors are interested at. Cookies are pretty harmless tiny files, but if you wish you can easily clear them directly from your browser.
  • Should you choose to share with us (for example via contact forms, email, or social media) any personal information (such as your name or email), rest assure that this will be stored safely in our database, and will never be shared with any third party. We are using this information to contact you, and design an even better travelling experience for you. No sensitive/financial data is ever being stored or processed by us. Contact us if you ever want your information to be deleted or need to know exactly what we have collected about you.
  • If you have subscribed to our newsletter, we are using Mailchimp as our marketing platform, and your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here. You can easily unsubscribe any time you want, by clicking the link at the footer of our emails.
  • This privacy policy might get updated from time to time, to comply with any new legal requirements, but in principle will remain the same.